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Take Your Fundraising Pitch from Mediocre to Memorable with These...
Oren Jacob grew up in a family of storytellers. His parents were teachers who were constantly hosting family, friends, colleagues, passersby from around the world — each with their own story to tell....
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How Modern Marketplaces Like Uber and Airbnb Build Trust to Achieve Liquidity
In 2009, Airbnb was close to going bust with revenue flatlining at $200 a week. Since then, over 9 million people have used it to find temporary housing. Etsy was founded almost a decade ago, but...
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The Do’s and Don’ts of Rapid Scaling for Startups
A few years ago, a landmark Stanford study came out showing that people tasked with remembering one digit made much better decisions than people charged with remembering seven digits. The two groups...
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The Best PR Advice You’ve Never Heard - from Facebook’s Head of Tech...
“Imagine you’re sitting across from a reporter at lunch. You’re telling them what you do, your story, why they should care about your product. You have to convince this reporter to not only write about...
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70% of Time Could Be Used Better - How the Best CEOs Get the Most Out of...
The average tech CEO works about 300 days a year, 14 hours a day. That’s 4,200 hours a year. The stats for most other tech leaders and startup employees aren’t too far off. It sounds like a lot of...
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Facebook VP of Engineering on Solving Hard Things Early
January 2002. At Linden Lab, we were still referring to Second Life as Linden World, our furnace-less office was near freezing because the space heaters kept popping breakers, the Dot-Bomb crash was in...
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Eventbrite's Playbook for Building Amazing Customer Service from Scratch
When Eventbrite launched in 2006, it took on some goliath competitors — Ticketmaster and StubHub among them. But Co-founders Kevin and Julia Hartz were convinced there was a niche in the market for...
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Flying Lessons
About 10 years ago, after joining Netscape as its youngest employee, Angus Davis learned how to fly airplanes. Along the way, he grew the company he co-founded — voice recognition startup Tellme — into...
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Stop Dancing Around Criticism and Put It to Use with These Tips from Airbnb's...
“Criticism may be based on opinion, but that’s what makes it valuable. It gives us a taste of why people will eventually love or hate our work.” This is Katie Dill, Airbnb's Head of Experience Design....
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Here’s Why You’re Not Hiring the Best and the Brightest
What’s the most consistent piece of advice you get as a startup? Always hire the best people. Never compromise in your hiring standards, no matter how big your company gets. And it’s true. A great team...
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When You're at the Crossroads of Should and Must
Elle Luna is an artist and designer who lives and works in San Francisco. She worked with teams to design and build Mailbox, redesign Uber’s iPhone app, and scale the storytelling platform Medium....
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Hyper-Growth Done Right - Lessons From the Man Who Scaled Engineering at...
Radical expansion must be in Aditya Agarwal’s genes. When he started as an engineer at Facebook, the company had fewer than 15 people. Within 6 years, he had risen to Director of Product Engineering,...
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80% of Your Culture is Your Founder
When Molly Graham joined Facebook in 2008, the company still felt scrappy. With 400 employees serving 80 million users, people were so busy “moving fast and breaking things” that the culture still...
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This Advice From IDEO's Nicole Kahn Will Transform the Way You Give...
“Stories are the way our teams get excited, aligned, and rallied around the same goal,” says long-time IDEO Project Lead Nicole Kahn. “But more importantly, we know that our designs don’t live on with...
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The Best Hires Are Right Under Your Nose - Use This System to Never Miss Them...
Do you know where your first 10 employees are going to come from? How about the next 10? 99% of the time your best hires will come from your staff's combined network — you might already know that. But...
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Don't Leave Money on the Table with This Crash Course in Pricing
Alex Rampell wrote and sold his first software when he was 11, but he knew nothing about what to charge customers. Checks just showed up at his house for licenses to his products, which he started...
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How Squarespace’s CEO Pivoted to Scale for Millions
Anthony Casalena built the first version of Squarespace because he wanted a better personal website for himself. It’s a common enough story. Drew Houston famously wrote Dropbox’s first line of code on...
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An Inside Look at Facebook's Method for Hiring Designers
Julie Zhuo started working at Facebook almost eight years ago at age 22. At the time, she didn't know what she'd be working on, or where the company was going. But she liked its energy, the way...
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Shooting for an IPO? Take These Steps Now Before It's Too Late
When LinkedIn went public in 2011, its share price soared over 100% on its first day of trading to the amazement of traders and tech investors. The media went wild, and the company’s subsequent public...
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Simple Design is What You Need, Not What You Want
When the Affordable Care Act took shape last year, a trio of New York entrepreneurs saw a big opportunity: 40 million people on the brink of choosing their own health insurance — one of the most...
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